These Terms of Service (“Terms”) form an agreement between StreetComply (“we,” “us,” or “our”) and the person or entity engaging us (“you” or “your”). By creating an account, signing an engagement letter or service authorization, or otherwise engaging us, you agree to these Terms. If you are agreeing on behalf of an entity, you represent that you have authority to bind that entity.
1. Services
We provide real estate compliance services. The specific services included in your engagement, the properties covered, the fees, and any limits on scope are described in your engagement letter, written service authorization, or order form (the “Engagement Documents”). To the extent these Terms conflict with an Engagement Document, the Engagement Document controls.
We are not a law firm and do not provide legal advice.
2. Client Responsibilities
You agree to:
- Provide accurate and complete information about you, your entities, and your properties.
- Keep your contact information current.
- Provide timely written authorizations where required.
- Respond promptly to requests for decisions, signatures, or information.
- Pay invoices when due.
- Use the site only for legitimate purposes related to your engagement.
We are not responsible for delays or adverse outcomes that result from your failure to provide information, authorizations, decisions, or payment in a timely manner.
3. Authorization to Act on Your Behalf
When you engage us for work that requires interacting with third parties on your behalf, you authorize us to do so within the scope of that engagement. You may revoke or narrow these authorizations at any time in writing. Revocation does not affect work already completed or commitments already made.
4. Fees and Payment
Fees are set out in your Engagement Documents and are charged on a per-service basis for the work you have authorized. There is no recurring subscription or monthly fee. Pass-through costs (such as government filing fees, third-party professional fees, and contractor invoices) are billed at cost or with a stated handling fee, as disclosed in the Engagement Documents.
Invoices are due within the period stated on the invoice (typically 15 days). Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend ongoing work while invoices are past due, on reasonable prior notice. Fees are non-refundable except as expressly stated in your Engagement Documents or required by law.
5. Confidentiality
We treat your information as confidential and will not disclose it to any third party except (a) as necessary to perform the services and as authorized by you, (b) to our personnel and service providers under confidentiality obligations, or (c) as required by law. These obligations survive termination of your engagement. You agree to keep confidential any non-public information about our pricing, methods, or systems that you receive in connection with the engagement.
6. Documents and Work Product
You retain ownership of your records, documents, and underlying property data. You grant us a limited, non-exclusive license to host, store, process, and use your records as necessary to provide the services and to maintain a record of work performed. We retain ownership of our internal templates, software, and the site itself. Final filings and other documents prepared specifically for you in the course of the engagement are yours.
7. No Guarantee of Outcome
We use reasonable professional care in performing the services. We do not guarantee any particular outcome on any specific filing, hearing, inspection, or violation. Outcomes depend in part on third parties whose actions we do not control and on the accuracy and timeliness of the information you provide.
8. Limitation of Liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost business, or loss of goodwill, arising out of or related to the services. Our total aggregate liability arising out of or related to the services in any 12-month period shall not exceed the fees actually paid by you for the services giving rise to the claim during that 12-month period. These limitations do not apply to liability that cannot be limited under applicable law.
9. Indemnification
You agree to indemnify and hold us harmless from third-party claims, losses, damages, and reasonable attorneys' fees arising out of (a) your breach of these Terms, (b) your provision of inaccurate or incomplete information, or (c) your unlawful use of the site or the services. We agree to indemnify you against third-party claims arising directly from our gross negligence or willful misconduct, subject to the Limitation of Liability in Section 8.
10. Term and Termination
Your engagement begins when you sign your engagement letter or accept your order form, and continues until terminated under this Section.
- By either party for convenience: with 30 days' prior written notice.
- By either party for cause: immediately on written notice if the other party materially breaches these Terms or any Engagement Document and fails to cure within 15 days.
- By us for non-payment: immediately on written notice for invoices that remain unpaid more than 30 days past due.
On termination, you remain responsible for fees accrued and pass-through costs incurred through the effective date. Sections that by their nature should survive termination (including Confidentiality, Limitation of Liability, Indemnification, and Governing Law) survive.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms or the services shall be resolved exclusively in the state or federal courts located in New York County, New York, and each party consents to personal jurisdiction in those courts. Each party waives any right to a jury trial. The parties will attempt in good faith to resolve any dispute by direct discussion before initiating litigation.
12. Notices
Notices to you may be sent to the email address on your account. Notices to us should be sent to support@streetcomply.com.
13. Assignment
You may not assign your engagement without our prior written consent (not to be unreasonably withheld). We may assign the engagement in connection with a merger, acquisition, or sale of substantially all of our assets, provided the assignee assumes these Terms.
14. Severability; No Waiver; Entire Agreement
If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of the right to enforce it later. These Terms, together with your Engagement Documents and our Privacy Policy, constitute the entire agreement between you and us regarding the services and supersede any prior understanding.
15. Changes to These Terms
We may update these Terms from time to time. We will post updated Terms on this page and revise the “Last updated” date. Material changes affecting active engagements will be communicated to clients by email and will take effect for ongoing services no sooner than 30 days after notice.
16. Contact
StreetComply
Email: support@streetcomply.com
Web: https://streetcomply.com